Help
Frequently asked questions
If your answer isn't here, ask on the contact page — you'll hear back the same day.
Getting started
Do I need to install anything?+
No. Decoreto runs in the browser, phones included. If you're on Android and would rather have the app, the footer has the download.
Do I need to know architecture?+
No. You draw walls with a finger or a mouse and type the dimensions as you go; corners snap together and rooms are detected for you.
If you'd rather not draw at all, open one of the ready-made plans on the home screen and change it.
Are my plans the same on my phone and my laptop?+
Yes, as long as you're signed in with the same account. Projects live on the server and follow you between devices.
Generating images
How long does an image take?+
Usually under a minute; longer when it's busy. You don't have to wait around — the app notifies you when it's ready.
Why doesn't the image match my plan exactly?+
An AI model paints it. It takes the geometry from your plan and the 3D view, but interprets the detail itself.
For a closer result, pick «my layout» in the render dialog and focus a single room. Pins let you give an instruction about one spot in the picture.
Who owns the image I generated?+
You do — print it, hand it to a client, use it commercially. The details are on the terms page.
Credits & payment
What are credits, and what spends them?+
Credits are Decoreto's internal balance. Drawing, furnishing and walking a plan in 3D is free; only generating and editing photorealistic images costs anything.
The price is printed on the button before you press it.
Do I get free credits?+
Yes — creating an account comes with enough to make your first images without paying.
If a render fails, do I lose the credits?+
No. A render that fails or that you cancel returns its credits automatically. If it doesn't, tell us on the contact page and we'll return them by hand.
Refunds
Can I get a refund on credits?+
Unused credits can be refunded within seven days of purchase. Message us from the contact page with the account's phone number and the payment date.
Spent credits aren't refundable — the images were generated and the compute paid for. If a result was broken because of a fault on our side, those credits come back.
Cafe Bazaar in-app purchases are also covered by Cafe Bazaar's own refund rules.
How do I cancel a subscription?+
Subscriptions renew automatically. Cancel whenever you like: it stays active until the end of the period you've paid for and then stops.
Message us from the contact page to cancel — or, if you subscribed through Cafe Bazaar, from that app's subscriptions screen.
Privacy
Can anyone see my plans and images?+
No. Everything is private unless you publish it to Explore yourself — and a published post can be taken down again whenever you like.
How do I delete my account?+
Ask from the contact page; the account and its content are removed within seven working days. The details are under «Deleting your account» on the terms page.